IT SERVICES
Retail Support started in 2002 as part of the Becosoft Group. The result is a committed and dynamic team which operates with great flexibility. With more than 40 employees in Belgium and the Netherlands, a network of technical support partners across Europe and more than 20 years of experience in the business make Retail Support one of the fastest growing IT companies for retailers.
BREAKFIX SERVICES
In need of an on-site engineer to fix your issue? We have more than 400 engineers in Europe available to help you.
POS replacements, network repair, cabling repair, wifi? No problem! We are here to help.
STAGING & ROLLOUT
Do you plan to open a new locations or renew equipment?
We offer staging facilities and on-site installation services.
Our staging facility in Belgium offers capacity for staging more than 60 devices simultaneously. Our engineers can do the staging for you, or your IT team can get remote access to your staging zone.
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AUDIO & VIDEO
We offer a wide range of audio and video solutions.
We can install and configure your own solution, but we can also help you with our solutions.
As a QSC partner we can offer a high-end and reliable audio solution which can be managed remotely without additional players.
24/7 HELPDESK
Our first, second and third line helpdesk supports your stores and users 365 days per year.
Our helpdesk team has native speaking people in English, French, Dutch, Spanish,...
We offer helpdesk services via phone, E-mail, chat and via our support portal.
Our staff is trained to support POS equipment, handheld devices, software related questions, in-store networks,...
We are also able to log calls with other suppliers.
We work as an extension of your business.